Thank you for choosing Wild Forest Herbs. We want to provide you with the best possible shopping experience, and that includes clear information about our shipping policy. Please review the following shipping terms and conditions:
1. Order Processing:
- All orders are shipped every business day at 6:00 AM Mountain Time. Please note that we do not process orders on weekends or holidays.
2. Shipping Methods:
- We offer several shipping options to meet your needs, including standard shipping and expedited shipping. The available methods and their associated costs are presented at checkout.
3. Shipping Timeframes:
- Standard Shipping: Our standard shipping option typically takes between 2 to 6 business days for delivery, depending on your location.
- Expedited Shipping: If you choose expedited shipping, your order will arrive within the timeframes provided for each shipping method.
4. Shipping Restrictions:
- We currently only ship within the United States (excluding Louisiana).
5. Order Tracking:
- Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the status and progress of your delivery.
6. Shipping Costs:
- Shipping costs vary depending on shipping method. These rates are displayed at checkout.
7. Shipping Address:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Delivery Issues:
- In the rare event that your order is delayed or lost in transit, please contact our customer service. We will work diligently to resolve the issue and ensure you receive your order as quickly as possible.
9. Return of Undeliverable Packages:
- If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any return shipping costs.
10. Holiday and Peak Season Shipping:
- During peak shopping seasons or holidays, shipping times may be longer than usual due to high demand. We recommend placing your orders in advance to ensure timely delivery.
11. Contact Us:
- If you have any questions or concerns regarding our shipping policy or a specific order, please reach out to our customer support here.
Thank you for choosing Wild Forest Herbs. We are committed to delivering your products in a reliable and timely manner to enhance your shopping experience.